Deskless Workforce
Serving The New Generation of Deskless, Mobile Workers
According to a report by Strategy Analytics [1] , the mobile workforce will increase to nearly 1.9 billion globally by 2023 — up from approximately 1.5 billion in 2017 — meaning almost 40 percent of employees worldwide will become “deskless” workers within four years. Google estimates that 80 percent of the global workforce today, approximately 3 billion people, are performing deskless work every day.
The trend towards a deskless workforce supported by cohesive unified communications (UC) platforms is not slowing down, and the ongoing globalization of business will continue to drive the growth of mobile office workers in every corner of the world. Grand View Research [2] projects that the global UC market will increase at a compound annual growth rate (CAGR) of nearly 17 percent through 2024, reaching $143.49 billion over the next five years. The expansion of enterprises across multiple geographic regions is also driving a massive shift in spend on unified communications as a service (UCaaS) technologies.
Employees need to be able to communicate with customers and colleagues regardless of the time zone, language barrier, country or continent where they work. Another factor driving UC adoption according to a PwC study is more than half of the global workforce will be millennials in two years. By 2025 that number could reach 75 percent. Along with executives and road warriors with heavy business travel schedules, millennials are among the most likely workers to telecommute.
As a major factor in the workforce, the desire for greater balance between career and personal lives is contributing to the popularity of working in environments beyond a traditional office. IT departments everywhere are challenged to meet millennials’ expectations of reliable, resilient connections to their clients and colleagues. UC systems and collaboration applications must ensure remote working is as seamless as possible, and have never been more essential to serving a new generation of workers for whom mobility is second nature.
Tomorrow’s workforce will demand technologies that fit with the way they want to work, interact and collaborate. Carolina Digital Phone is eager to capitalize on this trend, our UC platform is an optimal choice.
About Carolina Digital Phone
Carolina Digital Phone is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones. Learn more at https://carolinadigitalphone.com.
1 Strategy Analytics, Mobile Workforce: Global Mobile Workforce Forecast Update 2017–2023
2 Grand View Research, Market Research Report: Unified Communications Market Size, Share, Industry Trends Report, 2024
